Paralegal / Legal Assistant
Position: Paralegal / Legal Assistant
Job description:
We are looking for someone with a great personality, excellent phone skills, can multi-task, and learns on the fly. Can you handle pressure, can you complete tasks, do you like to return every phone call by the end of the day and empty your inbox before 5 pm (inbox zero)? Then you may be the right person for this job!
We would call the position a paralegal/legal assistant, but it is so much more. You would interview new clients, ask the right questions about their case, and become the ultimate liaison between our firm and current clients.
A successful candidate would be able to “own” a client’s file. We want applicants that are personable and know how to listen, being happy in life goes a long way and a willingness to work hard is what separates you from others.
Responsibilities:
- Responding efficiently and accurately to all clients
- Review the case with clients and understand all details
- Confirming or clarifying information and diffusing angry clients, as needed
- Maintain trust with clients through open and interactive communication
- Speaking to clients regarding case status at-least every other week
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage clients
- Reviewing and ordering medical records and police reports
- Preparing medical chronologies
- Preparing and drafting a demand letter
- Opening and organizing files
- Handling any other assignments as needed
Requirements:
- High School Diploma or equivalent
- Bachelor’s Degree Preferred
- Exceptional customer service
- Active listening
- Verbal and written communication skills
- Customer focus and adaptability to different personality types
- Ability to multi-task, prioritize, and manage time effectively
- Proficiency with computers and strong typing skills
- Proficient in English
- Ability to ask prying questions and diffuse tense situations
Job Type: Full-time
Pay: $17.00 – $20.00 per hour
